Our Policy on the Protection and Improvement of Patient and Patient Relatives' Rights
Healthcare services, due to their vital importance, are of such a nature that concessions cannot be made from individuals' rights and responsibilities. We believe that every individual living in society, regardless of their age, gender, race, religion, social, physical, or mental condition, has rights that should be respected, as well as responsibilities to their environment and individuals around them. However, only when we respect these rights and responsibilities can we create a healthy and happy environment.
We respect the rights of all patients and their relatives who apply to our hospital, throughout the period they receive services, and we expect them to fulfill their responsibilities as well. Drawing from the Ministry of Health's relevant directive and international patient/relative rights and responsibilities, we aim to inform our valued patients and their relatives about their rights and responsibilities with this text we prepared.
Every individual who applies to our hospital for diagnosis and treatment can demand their rights, which have been adopted by our hospital staff, supervised by the Performance Improvement Department, and put into writing. All patients and their relatives entering our hospital from any point are educated on the "Rights and Responsibilities of the Patient and Family." In the following text, the patients and their families are referred to as "our patients or you," and all employees of Koru Health Group are represented as "we or employees."
Thank you for choosing us and giving us the opportunity to serve you. Stay healthy...
Right to Benefit from Services
- Patients who apply to our hospital have the right to benefit from all our services, regardless of their thoughts and social characteristics.
- Our patients have the right to choose their physician and/or healthcare institution, and to change at any stage of the treatment. If our patients make a written request, all records are urgently sent to the other institution as requested.
- Healthcare professionals at our hospital and/or other institutions we are affiliated with cannot apply diagnosis and treatment that is contrary to medical ethics, rules and principles, or of a deceptive nature to our patients.
- Our patients have the right to act in accordance with the laws and regulations of the country in practices such as organ transplantation or experimental research.
- If they wish, our patients have the right to receive free information about the preventive health services provided by our hospital.
- Our patients have the right to request pain relief. All our patients have the right to request evaluation and treatment of their pain, and to receive information about the causes of pain and treatment methods.
Right to Respect and Dignity
- Our patients and their families have the right to receive services at all times and under all circumstances in a respectful, polite, compassionate, and friendly environment where their individual dignity is preserved.
- No employee at our hospital has the right to argue with our patients. Our patients have the right to solve their problems in accordance with the principles of our hospital and the existing laws of the country.
Right to Privacy
- Our patients have the right to refuse to speak with or see individuals not directly involved in their treatment, including visitors.
- Our patients have the right to demand environments that ensure visual and auditory privacy at all service points they receive.
- If they wish, our patients have the right to request additional security, provided that they pay the cost.
- Our patients have the right to have the confidentiality of their medical information protected even after death. This information is disclosed to relevant authorities in accordance with the explicit consent of the patient or the heirs or court order. Unless there is a medical necessity and the patient does not give permission, the patient has the right not to be given information about his/her private and family life, no matter the reason.
Right to Information
- Our patients have the right to request a copy of their complete and updated information and documents related to diagnosis and treatment processes, as well as the course of the treatment, and review them.
Right to Know Identity
- Our patients have the right to know the identities and professional responsibilities of all personnel with whom they interact in our hospital.
Right to Communication
- Our patients with language difficulties have the right to request an interpreter who understands their language during their treatment.
Right of the Patient to Consent
- Outside of medical legal obligations, our patients have the right to be informed about their illness, its treatment, risks and benefits, alternatives, and to participate in decisions.
- Our patients have the right to give consent to exercise this right and therefore are considered to have accepted the routine procedures to be carried out in line with this consent. Medical intervention can be carried out even without consent in situations where our patients do not have a legal representative, or the proposed intervention is urgent.
- Our patients have the right to voluntarily participate in education and research.
Right to Consultation
- Our patients have the right to request a consultation with another specialist if they wish and agree to additional payment. However, the treatment proposed as a result of the consultation is carried out by the staff of the healthcare institution where the patient is located, provided that consensus is reached with the patient's responsible physician.
Right to Refuse Planned Treatment
- Our patients have the right to refuse the proposed treatment. If the treatment is refused, the possible consequences are explained by the doctor and a written document is obtained indicating understanding. If our patients refuse the treatment with a document, their relationship with our hospital is terminated. Our patient, who previously refused treatment but reapplied to our hospital, has the right to receive necessary medical care and treatment. The staff at our institution cannot express complaints or implications about the patient's previous refusal.
Right to Know Examination and Treatment Costs
- Our patients have the right to request and receive a clear and detailed invoice for the fees they will pay in return for the services provided in our hospital.
Right to Social and Psychological Support
- As long as it does not interfere with the diagnosis procedures or treatment, our patients have the right to wear their unique clothing, use duties and/or symbols related to their beliefs, receive social and psychological support, have a companion, and accept visitors.
Right to File a Complaint
- Our patients have the right to file a complaint, have their complaints reviewed, and be informed about the result. In accordance with Law No. 6023, our patients have the right to report their complaints to our hospital's Patient Rights Office, provided that their right to apply to the relevant professional organizations and courts is reserved. If complaints cannot be resolved within our hospital, our patients have the right to apply to the highest local administrative authority where the healthcare institution is located. Our patients have the right to apply to the judiciary within their legal rights.
Right to Know Hospital Rules and Procedures
- Our patients have the right to be informed about the hospital rules and procedures that will be applied to them.
- Our patients have the right to request the correction of data in medical records related to disease, treatment process, and invoice records that do not conform to the truth.
Responsibility to Provide Information
- Our patients are expected to provide accurate and complete information about their past medical history, current complaints, treatments applied, medications used, and changes in their condition. They should also report whether they correctly understand what is expected from them in relation to the procedures to be carried out.
Responsibility to Follow Recommendations
- As a principle, our patients should adhere to the treatment plan developed after they approve the treatment recommended by the doctors, nurses, and relevant healthcare personnel who are responsible for their treatment.
Right to Utilize Religious Services
- Our patients have the right to utilize religious services within the framework of hospital rules.
- As far as it can be provided, the patient and/or their relatives have the right to request a religious official according to the religious needs of our patient.
Responsibility to Refuse Planned Treatment
- Our patients are responsible for the consequences that may arise if they refuse treatment or fail to follow the instructions of their doctors.
Responsibility to Pay Examination and Treatment Expenses
- Our patients should inform us at the stage of applying to our hospital about how and by which institution or organization their healthcare costs will be covered. Our patients are obliged to pay the amount required for treatments within the time frame determined by the institution. If treatment costs are covered by any health insurance, our patients should provide the necessary referral or official papers in a timely manner.
- In situations requiring emergency intervention and treatment, our patients or their legally authorized representative should bring the document to be received from the patient's institution while the treatment is ongoing.
- Our patients who have the right to free treatment must finalize their rights with documents and demonstrate their compliance with the criteria for treating patients for free.
Responsibility to Report Contagious Disease
- Our patients with a suspicion or diagnosis of contagious disease should not request discharge unless they have the permission indicating that there is no objection for the authorized doctor to issue it.
Responsibility to Show Respect
- Our patients should consider the rights of other patients and hospital staff; they should adhere to our hospital's rules in situations that put patients at risk, such as noise, smoke, and excessive number of visitors within our hospital.
Responsibility to Follow Rules and Procedures
- Our patients should comply with the rules and procedures of the healthcare institution where they are. In case of non-compliance with the determined rules and procedures and ignoring the warnings made, our patients should be informed at the admission stage to the health institution that they can be discharged from the healthcare institution with the proposal of the authorized physician and the approval of the relevant director. They should commit in writing and sign that they will comply with this rule.
Responsibility to Refrain from Inappropriate Requests
- Our patients should not request the administration of any medication or procedure that is not approved by the authorized physician and is not included in the treatment plan.
Responsibility to Follow Visitor Rules
- Our patients should accept their visitors in accordance with the rules set by our hospital.
Responsibility to Compensate
- Our patients should compensate for any damage or loss caused by their negligent or intentional use of our hospital's property or consumables.